A store manager academy for a retail chain
A programme turning individual-dependent store manager onboarding into a role-based corporate learning academy.
Case details
- Client: Multi-branch retail chain
- Category: Learning and Organisation
- Teams involved: People and Future, Creative Production
- Linked solution: Corporate Learning Academy
Where did
we begin?
New store managers experienced different onboarding in every branch. Time to full productivity was unpredictable and the gap between stores was widening.
A role-family capability analysis clarified which behaviours define the critical first 90 days. Adoption, not training, was placed at the centre.
What did we make?
A role-based curriculum, a 24-person internal trainer group, first-90-day field assignments, manager checkpoints and a badge system were built.
What changed?
Time to full productivity fell, variance between stores narrowed, and training capacity became permanent inside the organisation.
Which teams
were involved?
Where similar decisions
were taken.
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